Shipping

  • Ready to ship in 5 days. Shipping is FREE for over 150-250 pieces with standard turnaround. It will transit by ocean and will takes 15-20 days to arrive the destination after goods is finished.
  • Rush service is available for an additional charge. It will transit by air and will arrived the destination within 5 business days after goods is finished.  

Return Policy

  • Deadline of Return: We have a 30-days return policy, which means you have 30 days after receiving your item to request a return.
  • Measure: To start a return, you need to contact us at contacts@anda-book.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  • Freight: For non-quality issues, freight cost of return should be payed by buyer. For quality issues, freight cost will be payed by seller. 
  • When you will get your Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it will also take some time for your bank or credit card company to process and post the refund too. Generally, you will received the refund within 5 business days once we inspected and approved your return.
  • Applicable Scope: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 
  • Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
  • Exceptions / non-returnable items: Certain types of items cannot be returned such as custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
  • Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
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